1. Introduction

By using our website or mobile application, you agree to the collection and use of information in accordance with this Privacy Policy. We collect information to provide a seamless booking experience for agricultural machinery (harvesters, rotavators) and to process deliveries of genuine spare parts.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when registering, placing an order, booking equipment, or contacting us. This includes:

• Personal Identifiers: Name, shipping address, billing address, phone number, and email address.
• Payment Information: Financial transaction data (processed securely by our payment gateway partners). We do not store full credit card numbers or PINs on our servers.
• Device & Usage Data: IP address, browser type, operating system, and app interaction logs.
• Machinery Details: Manufacturer details, model name, and requirements inputted for custom equipment bookings.

3. How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use it to:

• Facilitate account creation and the logon process.
• Fulfill and manage your orders, bookings, and payments.
• Deliver spare parts to your specified address.
• Send administrative updates, booking confirmations, and delivery notifications via SMS or WhatsApp.
• Provide customer support and respond to product inquiries.
• Improve our mobile application and website performance.

4. Information Sharing & Disclosure

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

• With Manufacturers: We may share booking information with original manufacturers (e.g. Kartar Agri) to register warranties and process equipment delivery allocations.
• With Third-Party Service Providers: We share data with delivery partners/courier companies (for shipping spare parts) and SMS gateway providers.
• For Legal Compliance: We may disclose information if required to do so by applicable law, governmental request, or court order.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

6. Payment Security

All online payments on our platform are processed through secure, PCI-DSS compliant payment gateways. We do not store or process card details directly on our servers. The transmission of sensitive payment data is protected using secure socket layer (SSL) encryption.

7. Cookies & Tracking Technologies

We may use cookies, tracking pixels, and other tracking technologies on our Services to help customize the website and improve your experience. You can modify your browser settings to decline cookies, but this may affect the functionality of some features on our website.

8. Contact Information

If you have questions or comments about this Privacy Policy, please contact us at: